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Refund Policy

Thank you for using Chatupat and for your interest in our subscription system and marketplace. This Refund Policy explains the terms and conditions regarding refunds for subscriptions and purchases made on our platform. Please read this policy carefully to understand your rights and obligations.

  1. Subscription Refunds: 1.1 Subscription Cancellation: You have the right to cancel your subscription at any time. Upon cancellation, your subscription will remain active until the end of the current billing cycle. No further charges will be made after the cancellation date.

1.2 Refunds for Subscription Cancellations: We do not provide refunds for subscription cancellations. However, you will continue to have access to the subscribed features until the end of the current billing cycle.

  1. Marketplace Purchases: 2.1 General Return Policy: For purchases made through the Chatupat marketplace, the return and refund policies may vary depending on the individual seller. Each seller on our platform is responsible for establishing their own policies regarding returns and refunds. We encourage you to review the seller's refund policy before making a purchase.

2.2 Refund Requests: If you have an issue with a product purchased on our marketplace, including but not limited to receiving a defective or incorrect item, you should contact the seller directly to request a refund or resolution. The seller will handle the refund process in accordance with their own policies.

2.3 Disputes: In the event of a dispute between a buyer and seller regarding a purchase on our marketplace, we encourage open communication and a fair resolution. If a resolution cannot be reached between the parties involved, Chatupat may, at its discretion, intervene to mediate the dispute.

  1. Processing Refunds: For cases where a refund is approved by the seller or by Chatupat, the refund will be processed in accordance with the following guidelines:

3.1 Payment Method: Refunds will generally be issued using the same payment method used for the original purchase. If this is not possible, alternative arrangements may be made, such as issuing a store credit or refunding to a different payment method.

3.2 Refund Timing: Refunds may take some time to process, and the timing can vary depending on the payment method and financial institution involved. We strive to process refunds as promptly as possible and will provide you with updates on the progress of your refund if applicable.

  1. Contact Us: If you have any questions or need further assistance regarding refunds, subscriptions, or marketplace purchases, please reach out to our support team using the contact information provided on our website. We will be happy to assist you and address any concerns you may have.

Please note that this Refund Policy applies only to subscriptions and marketplace purchases made on Chatupat. For any purchases or transactions made with third-party sellers or external websites, their respective refund policies and terms of service will govern.

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically to stay informed about our refund practices.

Last Updated: Tuesday, May 23, 2023]